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HomeRefund and Returns Policy

Refund and Returns Policy

Hialeah Joyeria
2029 W 62nd St, Hialeah, FL 33016
Phone: 305-407-6697
Email: hialeahjoyeria01@gmail.com

Last updated: 12/01/2025

These Terms and Conditions govern all purchases made at Hialeah Joyeria. By completing a purchase, you agree to the following:

Return & Exchange Policy
• Customers have 72 hours to return or exchange an item if it has not been worn, altered, engraved, or personalized.
• No cash refunds.
• Items may be exchanged for another product of the same value or higher (paying the difference).
• All returns are subject to inspection to verify that the jewelry has not been used or damaged.

Lifetime Gold Guarantee
• All gold jewelry sold by Hialeah Joyería includes a lifetime guarantee that it is authentic gold.
• This guarantee does not cover loss, theft, accidental damage, or normal wear.

Payments & Financing
• We accept credit cards, debit cards, cash, and financing options through approved financial institutions.
• Customers are responsible for providing accurate information for payment or financing applications.
• In case of financing, all terms are subject to the lender’s approval and conditions.

Orders, Communication & Shipping
• We may contact customers to confirm orders, provide updates, or request additional information.
• For shipped orders, the customer must provide a correct address. We are not responsible for delays caused by carriers.
• Shipping fees are non-refundable.

Warranty & Repairs
• Warranty covers authenticity of gold but does not include repairs, breakage, or resizing, unless explicitly stated.
• Repair services may be offered at an additional cost.

Limitation of Liability
• Hialeah Joyeria is not responsible for damages resulting from misuse, accidents, or improper handling of jewelry.
• We are not liable for delays, losses, or errors caused by shipping carriers or financing companies.

Store Policies
• Prices, promotions, and availability may change without notice.
• We reserve the right to refuse service in cases of fraud, abusive behavior, or violation of store policies.

Agreement
By making a purchase at Hialeah Joyeria, you acknowledge that you have read and accepted these Terms and Conditions.